Hostaway, the vacation rental property management software, announced the launch of Hostaway AI, a comprehensive suite of AI-powered tools designed to help property managers scale faster, work smarter, and drive stronger performance across every part of their business.
Building on its existing industry-leading AI capabilities, two new products now join Hostaway’s lineup — AI Review Sentiment Analysis and the Host Quality Dashboard — giving property managers deep, real-time insight into guest feedback, team performance, and listing quality.
Hostaway was the first to introduce AI-powered tools to the vacation rental space, and this marks the first time those capabilities have been brought together into one cohesive, comprehensive suite.
- AI Review Sentiment Analysis automatically scans guest reviews to detect patterns, flag recurring complaints, and highlight operational weak spots before they impact ratings. Instead of combing through thousands of reviews, hosts get instant, actionable insights to improve service and protect their reputation.
- Host Quality Dashboard tracks listing performance and guest sentiment across platforms, helping property managers monitor trends, spot red flags, and ensure their portfolio meets platform expectations. Several Hostaway customers are already using this dashboard to create performance-based team incentives, improve service consistency, and drive higher guest satisfaction.
These new tools join a powerful lineup of AI-driven automation, making Hostaway AI the most complete AI suite available in the short-term rental space:
- AI Guest Replies handles up to 80% of routine guest questions, which often make up the majority of daily inquiries. Hostaway’s AI bot reads the entire message thread and suggests smart, on-demand responses inside the Unified Inbox. Hosts can set tone, sign as themselves, and even define how to answer specific FAQs – freeing up time and cutting support costs.
- AI Listing Description Optimization generates high-converting, SEO-friendly property descriptions that increase visibility and booking conversions. With just a few details, AI instantly produces professional, platform-optimized descriptions designed to attract more guests.
- AI Dynamic Pricing uses billions of data points – including demand, seasonality, competitor rates, and gap nights between bookings – to recommend the best possible nightly rates. Hosts using this feature have seen an average 22.3% increase in revenue per listing by filling calendar gaps and pricing dynamically to match market trends.
- AI Task Management goes beyond automation by using intelligent logic to assign tasks in real time, adapting to booking changes, guest preferences, and staff availability to optimize cleaning and maintenance schedules.
- AI Message Automations save property managers an average of 150 hours per month, reducing manual workload and allowing teams to focus on high-impact tasks.
- AI Payments & Protections includes fraud detection and secure payment integrations with Stripe, ChargeAutomation, and other leading providers – helping hosts minimize risk and maximize financial security.
With 400% growth experienced by Hostaway customers and an average of 60 minutes saved per reservation, Hostaway AI is already delivering real, measurable results.
The launch of Hostaway AI follows Hostaway’s $375 million funding round in December, which made it the highest-valued company in the vacation rental software sector. The company is using this capital to accelerate AI innovation and deliver the most advanced tools on the market for scaling operations and enhancing guest experience.
Marcus Rader, CEO and Founder of Hostaway, said: “Hostaway AI isn’t just a collection of features, it’s a major leap forward in how short-term rental businesses operate. We believe we’ve built the most powerful AI suite this industry has ever seen, and we’re just getting started. These new tools give property managers an edge – more insight, more control, and more revenue, with less manual effort. And with even more AI-powered capabilities planned for 2025 and 2026, this is only the beginning of what Hostaway AI will deliver.”
Hostaway provides vacation rental property managers with an all-in-one platform to automate operations and scale their businesses.
