Arival and TourReview are thrilled to announce the finalists for the second annual North American Arival TourReview Spotlight Awards. With the winners set to be announced in San Diego this October, coinciding with the Arival 360 event, these prestigious awards celebrate excellence in customer satisfaction within the North American tours and activities industry.

The Arival TourReview Spotlight Awards celebrate the tour operators who are shaping the future of unforgettable experiences.

These North American finalists were chosen through a data-driven, independent and impartial analysis of customer reviews across multiple major review sites, online travel agencies (OTAs) and millions of customer reviews, powered by TourReview’s review management platform: Review Master.  TourReview’s AI and BI integrated platform gathers millions of customer reviews from Expedia, GetYourGuide, Google, Klook, Tiqets, Viator and Tripadvisor (excluding reviews duplicated on Viator).

“The Arival TourReview Spotlight Awards stand apart,” said Douglas Quinby, co-founder and CEO of Arival.  “These awards are driven by data – unbiased analysis of millions of guest reviews. These 150 nominees represent outstanding operators of tours, activities, attractions and experiences as determined by the judges that matter most – travelers.”

“The Arival TourReview Spotlight Awards are a fantastic opportunity to recognize the incredible impact tour operators have on travelers’ experiences,” echoed Juana Muro, COO of TourReview.  “By leveraging data-driven insights and reviews, we’re able to shine a light on the companies going above and beyond to create high quality experiences.  We’re excited to celebrate their achievements at the upcoming ceremony in San Diego.”

10 finalists were identified for each category and company size, which is established according to the volume of annual reviews on online travel agencies (small, medium and large). The tour operators are sorted into 5 different categories that are awarded based on their online reviews from June 2023 to May 2024.

• Sightseeing Tours
• Culinary Experiences
• Adventure Tours & Activities
• Ticketed Visitor Attractions
• Day Tours & Excursions

In addition to the Arival TourReview Spotlight Awards recognizing data-driven excellence, Arival has a second set of awards, the Arival Spotlight Awards, which encompass a range of categories designed to celebrate industry trailblazers and visionaries. Applications are open until 31 July. Finalists will be chosen by a panel of judges and the winners will be announced at Arival 360 | San Diego in October. The categories for the Arival Spotlight Awards are:

• Tour Innovator Award:Recognizes excellence in tour design and delivery.
• Tech Trailblazer Award:Honors companies using technology to enhance the customer experience.
• Attraction Innovator Award:Celebrates innovation in the visitor attraction space.
• Inclusive Operator Award:Recognizes companies creating tours and activities that are accessible to all.
• Social Purpose / Community Engagement Award:Honors companies positively impacting their communities.

A final category, the Industry Innovator Award, recognises non-operator companies integral to the industry’s advancement.  Finalists  for this special category will present their innovations at Arival 360 | San Diego during the Arival Experiences Innovation Showcase, with the winner chosen by the audience.

This year’s Arival 360 event takes place at the Town and Country Resort in Mission Valley, San Diego, from September 30 – October 3.  Delegates can register now to join industry leaders and celebrate the future of unforgettable experiences.