Cathay Pacific released the following statement regarding its inspection of the A350 used to operate flight CX383 yesterday, 2nd September:

“Following the inflight return involving Cathay Pacific flight CX383 to Zurich earlier today, we identified an engine component failure in the A350 aircraft in question.  Cathay Pacific has fully complied with all maintenance requirements of the engine manufacturer and stringent maintenance procedures are in place to ensure that our fleet is always operated safely.  This component was the first of its type to suffer such failure on any A350 aircraft worldwide.

“We immediately brought this issue to the attention of the aircraft and engine manufacturers as well as our regulators.  As a precautionary measure, we also proactively initiated a fleet-wide inspection of our 48 A350 aircraft. This thorough inspection process is well underway and will be completed today.  Thus far we have identified a number of the same engine components that need to be replaced, spare parts have been secured and repair work is underway.” 

Passenger safety comes first

Airline engineering director Keith Brown emphasised that Cathay Pacific’s chief priority is the safety of its customers. In which case, a thorough inspection needed to be done on its A350 fleet.

Brown said: “Each aircraft is undergoing a rigorous inspection.  Upon completion, the aircraft cleared for operation will return to service, while those identified with technical issues will undergo further repair and maintenance work. Meanwhile, we are liaising with the Hong Kong Civil Aviation Department and the aircraft and engine manufacturers. We sincerely apologise for the inconvenience caused and appreciate our customers’ patience and understanding.” 

What happens now?

For now, several aircraft will be out of service for the next few days while the inspection is being done. 

While this will certainly affect Cathay Pacific’s operating schedules, the airline assures the public that this is proof of its commitment of minimise disruptions for customers.

The airline gave its assurance that it will give regular updates regarding the resumption of service as well as alternative travel arrangements for affected passengers.