Condor Ferries has published its key performance indicators for last year which show a further improvement in overall reliability and punctuality compared with the previous 12 month period.

The compiling of these key indicators forms part of the service level agreement Condor signed with the Harbour Master of Jersey in 2014, and this identified that 97.9% of all sailings operated last year, of which 85.6% were within 30 minutes of the scheduled time of arrival. This compares with 96.1% and 82.3% respectively in 2015.

Paul Luxon, CEO, said:  “The latest figures clearly demonstrate the continued resilience of our services.

“We are all dedicated to providing year round, robust sea connections and this is certainly paying dividends in terms of our punctuality and reliability.

“Inclement weather can always affect travel in the islands, both at sea and air, but we have shown we are quick to react and adapt our services, illustrated only last weekend when an additional service was scheduled to St Malo to ensure passengers reached their destination with minimal disruption.”

In terms of customer satisfaction, Condor was given 8 out of 10 for staff helpfulness and 6.9 out of 10 for overall satisfaction in December 2016, compared with 7.1 and 5.2 in December 2015 respectively. These scores come from MindMover, an independent market research company. The customer satisfaction survey receives around 10,000 responses from Condor passengers each year.