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As we embark on 2024, the hospitality, restaurant, and café (HoReCa) sector in Southeast Asia faces a transformative era, propelled by rapidly evolving consumer preferences, technological advancements, and a heightened focus on sustainability. This period of transition offers unparalleled opportunities for innovation and growth, presenting a compelling narrative for business leaders in the region.
The year marks a significant shift towards health-centric offerings in the HoReCa sector. Hotels and restaurants are now integrating health and wellness into their core services. From offering nutritious, locally-sourced menus to creating comprehensive wellness programs, including state-of-the-art fitness facilities and rejuvenating spa services, the industry is catering to a growing demand for health-conscious travel experiences. This trend not only meets consumer expectations but also aligns with global movements towards healthier lifestyles.
Video: Andrew Langston, Senior VP Global, Business Development, Centara on what’s shaping the future for hotels
Vero and Decision Lab reported that 53% of people polled across Southeast Asia and India said they are eating more fruits and vegetables, and 43% stated they eat more plant-based food. In another report, Data Bridge Market Research found that the health and wellness food market is forecasted to experience a compound annual growth rate (CAGR) of 9.9% by 2029 in the Asia Pacific.
The concept of ‘bleisure’ – blending business with leisure – is transforming the hospitality landscape. The design and functionality of spaces within hotels are evolving to accommodate both corporate events and leisure activities. This shift caters to the changing needs of travelers who seek multifunctional, flexible spaces. Such innovations are not just a response to customer demand but are also steps towards more sustainable operations, as these spaces are designed to efficiently utilize resources, reducing the environmental footprint.
In 2023, FCM Travel polled Asian business travellers and found that 80% of employees (especially young employees) consider bleisure a serious job perk, and that 73% travellers will extend their business trips for bleisure, to save costs on exploring new cities or to spend time with family and friends. FCM also found that 20% of bleisure travellers bring a family member or a partner along with them.
Video: Insights from Eric Rimbeuf Garnier, Cluster GM Novotel & Ibis Bangkok Impact
Technological Transformation
Artificial Intelligence (AI) and data analytics are revolutionizing the HoReCa sector. AI-powered chatbots provide personalized guest interactions, enhancing the customer service experience. Predictive analytics are being used to tailor marketing strategies, ensuring a more targeted and effective approach. These technological advancements are at the heart of the sector’s transformation, driving operational efficiency and offering deep insights into consumer behavior.
There’s a growing emphasis on sustainability in the HoReCa sector, particularly in the movement towards local sourcing. This approach not only ensures fresh and sustainable supplies but also strengthens the bond between hospitality businesses and local communities. It enhances the authenticity of the guest experience, offering a unique, local flavor that global travelers increasingly seek.
Raising Standards, Sharing Best Practices
Despite potential economic challenges, the HoReCa sector remains resilient and adaptive. Businesses are aligning their strategies with current economic realities, focusing on cost-saving initiatives. These strategies are supported by technological advancements such as automation and energy-efficient systems, which are essential in maintaining profitability in a competitive market.
In this context, Koelnmesse, in collaboration with the Department of Industry and Trade Promotion (DITP) and the Thai Chamber of Commerce in Thailand, plays a crucial role. We are co-organizing THAIFEX – HOREC Asia, a pivotal event designed to guide CEOs and business leaders in the HoReCa sector through these transformative trends. Our goal is to provide a clear roadmap for the industry, raising standards and assisting organizations to innovate, adapt, and embrace technology. This initiative is not just about ensuring survival; it’s about thriving in an ever-evolving industry landscape.
As we navigate through these changes, it’s imperative for business leaders in the HoReCa sector to stay ahead of the curve. Embracing these trends and aligning with technological and sustainable advancements is no longer optional; it’s a necessity for success in Southeast Asia’s dynamic hospitality industry.
About Mathias Kuepper
Mathias Kuepper is the Managing Director and Vice President APAC for Koelnmesse. Koelnmesse organises trade shows, including THAIFEX – HOREC Asia from 6-8 March 2024, and THAIFEX – Anuga Asia from 28 May to 1 June 2024, at IMPACT Muong Thani, Bangkok, Thailand.
