Royal Brunei Airlines (RB) has been awarded the five-star rating  in the Major Airline category by the Airline Passenger Experience Association (APEX). The  APEX Five Star Airline Award and Four-Star Airline Awards reflect unbiased feedback from  passengers and insights gathered through APEX’s partnership with TripIt® from Concur®, the  world’s highest-rated travel-organizing app.

Over one million flights were rated by passengers across more than 600 airlines worldwide  using a five-star scale for the 2024 Awards. The APEX Five-Star Airline Award and Four-Star  Airline Award are independently certified by a professional external auditing company.

Adiel Mambara, Royal Brunei Airlines UK Country Manager commented ‘We are delighted to  have been awarded this airline prestigious rating, Royal Brunei is focussed on delivering first  rate customer service on the ground and in the air so we are particularly pleased that this  award is the result of feedback from travelling passengers’.

Royal Brunei Airlines are an award-winning world-class boutique airline differentiated from its  competition by being focused on service. We fly three times a week from London Heathrow  Terminal 4 to Dubai and onward to Brunei, Asia and Australia.