Sabre Hospitality, announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of  Generative AI to transform customer service for hoteliers.  

SynXis Concierge.AI represents Sabre Hospitality’s first deployment of Generative AI, a technology  that generates new content from inputs such as text, images, and code. Drawing on Sabre’s  extensive data resources, Concierge.AI provides immediate, detailed, and accurate responses to  specific queries, ensuring that effectiveness is no longer solely dependent on support agent  knowledge and experience. 

Initially, SynXis Concierge.AI is being utilized by Sabre’s Customer Care and Delivery (CCD) team to  enhance customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a  variety of customer interactions including questions, requests, and problem resolution. 

“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift  and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality. “This innovation  underscores our commitment to leveraging cutting-edge technology to meet and exceed our  customers’ expectations.” 

Sabre Hospitality’s plans for SynXis Concierge.AI, include integration into the Community Portal to  enhance self-service capabilities. Sabre is also exploring its application in existing products to drive  operational efficiency and optimize conversions.  

“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy  Read, VP of Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only  revolutionizing customer service but also unlocking new opportunities for driving operational  efficiency and personalizing the guest experience. We have the data and connectivity to maximize  Generative AI’s potential, and we are fully committed to continuous innovation, helping our  customers achieve their fullest potential with this transforming technology.”