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Genuine traveller insights keep hotels in The Know

The Know translates the mystery shopper format into a smart, innovative and exclusive mystery guest service. It’s an invitation-only online club where seasoned travellers with discriminating tastes are vetted as real paying guests before they can share honestly, comprehensively and anonymously about their hotel stays. Founded by former bankers Mané Ryatt and Fiona Adams, who channel into the business their twin passion for travel and problem-solving, The Know assures luxury and boutique hotel clients of detailed, confidential, qualitative insight and analytics using sophisticated, customisable surveys.

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Thailand’s BHMAsia expands hotel portfolio across Vietnam

BHMAsia, which operates the X2 and Away boutique hotel brands, is expanding its presence across Vietnam. Having entered the Vietnamese market last year, the Bangkok-based hotel group has now signed its sixth management contract in the country. Its nationwide pipeline now includes properties in Danang, Hoi An, Halong Bay and Viet Tri with a combined

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