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Carolina Martinoli

Keepin’ magic alive! British Airways’ 100 acts of kindness

Air, Airlines and Aviation, Charity / Sustainability / CSR, Consumer, Europe, Family & Group Travel, Global, UK /

As part of its centenary year, throughout 2019 British Airways has completed 100 acts of kindness for customers, including once-in-a-lifetime trips and reunions, upgrades, surprise proposals and money-can’t-buy experiences. Some of the prime examples include sending young cancer patient Laura Nuttall on her ‘bucket list’ trip to Africa, getting 96-year-old Frank Dell, a former RAF […]

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10,000 mile magic: British Airways takes family on journey of a lifetime

Air, Airlines and Aviation, Charity / Sustainability / CSR, Consumer, Europe, Family & Group Travel, Global, UK /

As its centenary year draws to a close, British Airways has waved its magic wand for the 100th time to take a very deserving customer on the trip of a lifetime to Australia to surprise her uncle on his wedding day. Cheryl Lawley, 36-year-old from Nuneaton, contacted the airline in early 2019 to share her

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British Airways joins ‘It’s Everyone’s Journey’ campaign

Air, Airlines and Aviation, Charity / Sustainability / CSR, Consumer, Europe, Global, Tourism, UK /

British Airways is the first airline to partner with the Department for Transport on a new government-backed initiative to make transport more inclusive and help people with disabilities travel with confidence. The ‘It’s everyone’s journey’ campaign highlights a number of improvements the airline has made to make travel easier for the one in five disabled

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British Airways launches dedicated team for fliers with accessibility needs

Air, Airlines and Aviation, Consumer, Europe, UK /

In the latest phase of its GBP 6.5 billion (USD 8.08 billion) investment for customers, British Airways has launched a dedicated customer care team for travellers who require additional assistance to ensure every journey they take with the airline is as straightforward and stress-free as possible. The hand-picked team of customer service professionals received specialist

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British Airways’ first A350 touches down at Heathrow

Air, Airlines and Aviation, Europe, UK /

British Airways’ first Airbus 350, registration G-XWBA, touched down at London Heathrow featuring the airline’s newest generation business class seat, Club Suite. The airline will take delivery of 18 A350s, with four of the new aircraft joining the fleet before the end of the year. Carolina Martinoli, director of brand and customer experience at British

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