Digital Travel

IATA and its partners have successfully demonstrated that the industry is ready to deliver a fully digital air travel experience.

The tourism industry is currently facing a very difficult dilemma: on one hand, the industry professionals need to save the season.

We sat down with Tink Labs founder and CEO Terence Kwok to learn why this sharp-eyed Hong Kong native and his product have both reached rock-star status in the hospitality and tourism scene.

Handy has made it possible for hotel operators to engage with guests through all stages of the travel journey, even as they step out of the actual hotel.

The Know translates the mystery shopper format into a smart, innovative and exclusive mystery guest service. It’s an invitation-only online club where seasoned travellers with discriminating tastes are vetted as real paying guests before they can share honestly, comprehensively and anonymously about their hotel stays. Founded by former bankers Mané Ryatt and Fiona Adams, who channel into the business their twin passion for travel and problem-solving, The Know assures luxury and boutique hotel clients of detailed, confidential, qualitative insight and analytics using sophisticated, customisable surveys.

Information and communications technology (ICT) has made its mark in many industries. The hotel and hospitality industry is no exception to this, with everything from reservations to house management to customer reviews now dependent on ICT. Given that both social media feedback and commentary from friends and family hold significant influence over travellers’ accommodation choices, […]