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NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel service providers. In an era where live tweeting trip delays and posting Instagram photos of maintenance issues have overtaken lodging complaints through a check-in desk or […]
Pocket translator to open opportunities for Chinese travel
Travellers from mainland China took more than 62 million outbound trips in the first half of 2017 with an increase in preference for self-guided tours, as per the China Tourism Academy. Existing forecasts suggest that Chinese outbound tourism will grow to 200 million trips by 2020, with overseas travel spend to hit US$429 billion the following year. […]
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