NYC start-up keeps customer care real on chat, social and mobile
Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel service providers. In an era where live tweeting trip delays and posting Instagram photos of maintenance issues have overtaken lodging complaints through a check-in desk or […]
NYC start-up keeps customer care real on chat, social and mobile Read More »
