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Face‑to‑Face

Can hoteliers trust TrustYou?

Hospitality and travel professionals should not miss this Q&A with CEO and co-founder Benjamin Yost


Hotels

Startup adds more spice to Indian travel, tech sectors

Opaque hotel booking platform Travelspice was recently named 2018 Travel Tech Startup of the Year by the ELEVATE100 entrepreneurship programme.


Asia

Keeping revenue and guest satisfaction handy

Handy has made it possible for hotel operators to engage with guests through all stages of the travel journey, even as they step out of the actual hotel.


Global

TrustYou boasts multiple guest feedback solutions in one login

TrustYou ushers in the new year with a new all-in-one guest feedback platform, which features a singular login account and a streamlined user interface.


Consumer

NYC start-up keeps customer care real on chat, social and mobile

Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel service providers. In an era where live tweeting trip delays and posting Instagram photos of maintenance issues have overtaken lodging complaints through a check-in desk or […]


Entrepreneurs

Packdat start-up! Disrupting the travel market with Felix Lee

Felix Lee Zheng De looks like any other Singaporean engineering student: lanky, bespectacled, wearing jeans and trainers, raring to go anywhere. What sets this twenty-something apart is that he has already gone through enough business cycles to know what sells for cohorts of his generation, who enjoy group travel on a bargain. As part of […]


Asia

Plan your group adventure with Packdat

Students and young professionals in Singapore have been hit by the travel bug, but they find their group trips bogged down by research and penny-pinching. To make trip-planning fun, social and super simple, brothers and Singapore Polytechnic engineering graduates Zheng De and Zeth Lee built a community-based travel platform cheekily named Packdat! Founded on the desire to ‘empower […]