Baggage boost for passengers as mishandling rate hits all-time low

Airlines and airports delivered more bags back to passengers than ever before in 2016, as the rate of baggage mishandling fell to an all-time low. According to the SITA Baggage Report 2017, which was released today, just 5.73 bags per thousand passengers were mishandled last year, down 12.3% from 2015 and the lowest level ever […]

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