The Westin Jakarta announced the appointment of hospitality sector veteran Thomas Glaser as its new general manager.

In this role, Glaser will oversee all executive and operational aspects of one of Jakarta’s highest five star hotels, ensuring the elevated standards of service and guest experience. 

Director of marketing communications Yudith Dwi Astuti said of the appointment: “We are excited to welcome Thomas Glaser to our team, as he brings in a wealth  of experience and fresh perspectives. His leadership will undoubtedly drive  our continued growth and innovation in the market.”

Glaser himself said of his new role: “I am both honoured and committed to continuing the successful management of  The Westin Jakarta. My vision for the future is to create truly unforgettable  experiences for our guests, elevating our culinary offerings and setting new  standards of excellence. At the heart of this vision is a dedication to empowering  our talented team, fostering a culture of exceptional service and inspiring them  to deliver the highest level of hospitality.”

Meet Thomas Glaser 

The seasoned industry veteran brings over two decades of extensive hospitality experience to The  Westin Jakarta. 

Prior to this appointment, he served as the general manager of Hilton Bandung for four years, where he successfully repositioned the hotel,  enhanced operational efficiency and guest satisfaction. 

His previous roles include commercial director and director of operations at Conrad Koh Samui Resort &  Residences from 2016 to 2020, where he demonstrated exceptional leadership  in both business development and operational excellence. 

Glaser’s notable career also includes key positions at renowned hotels such as Le  Meridien Grand Hotel Nuremberg, Sheraton Essen Hotel, DoubleTree by Hilton  Sukhumvit Bangkok and Hilton Sukhumvit Bangkok. 

His diverse background  equips him with a comprehensive understanding of the hospitality industry and  a passion for delivering memorable guest experiences. 

With regard to his work at The Westin Jakarta, Glaser said: “I am  confident that by attracting, developing and supporting our associates, we will  solidify The Westin Jakarta’s position as a leader in Indonesia’s hospitality  industry. We are also focused on enhancing our services and offerings to reflect  the six Westin pillars, always aligned with our core values.”