Trip.com has announced it will build a joint innovation lab with Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud. The joint lab aims to use experts from AWS and Trip.com to develop new technologies that will improve the online travel provider’s travel and services. Trip.com and AWS will combine technology resources and knowledge in cloud computing and artificial intelligence to identify and develop new ways to support Trip.com customers.

Trip.com, with its unique value proposition, offers an all-in-one suite of diversified travel products and industry-leading customer service, via its mobile-first app to users around the world.

Chen Zhang, Executive Vice President of Trip.com Group, said: “We are excited to sign an MoU with Amazon Web Services to build the innovation lab. Trip.com has worked hard to consistently develop technology to improve services and offerings for customers. The innovation lab aims to make travel more accessible and provide the ultimate experience for travellers, using the latest technology, renowned experts, and leading researchers from Trip.com and AWS.”

“Trip.com is the world’s leading one-stop travel service provider and a role model of global development,” said Gu Fan, General Manager of Growth Acceleration of AWS Greater China. “We are honored to empower Trip.com through the joint innovation lab with our cloud services and successful practices in the fields of big data, artificial intelligence, and machine learning to continuously help Trip.com expand its existing business, uncover new growth opportunities and fulfill its mission to ‘achieve the perfect journey’ for global travelers.”

The joint lab will focus on five programmes, including Artificial Intelligence, Flight Business, Hotel Business, International Business, and Cloud Technology. In recent years, Trip.com has strengthened collaborations with AWS to improve marketing capabilities and service qualities through its advanced technology. Trip.com has migrated more than 400 of its international business micro services to AWS, proving the model for more departments and mature business component tools to follow suit. After migrating to AWS, Trip.com saw a significant improvement in its air ticket booking system, and reduced overall total memory consumption by more than 96%, achieving major cost savings.

During the pandemic, Trip.com successfully launched its innovative live stream campaign ‘DreamNowTripLater’. By leveraging AWS services, Trip.com has a robust, high quality, and engaging live stream to showcase true travel destination experiences to customers. AWS has also allowed Trip.com to improve connections with flight and hotel partners, by providing increasingly reliable service for users with a faster and more stable system that reaches millions of global users.  

In addition, as part of the collaboration, Trip.com leverages AWS to provide training and AWS Certifications to its employees in various fields, such as cloud computing architecture, development, operations, containers, data analysis, database, security, artificial intelligence, and machine learning, which will help them upskill and innovate using cloud computing. AWS and Trip.com also collaborated to develop a four-year training plan and are expected to train approximately 2,000 employees through comprehensive training courses supported by AWS’s customer service team.