Accor has awarded the first ALLSAFE label in the world to Novotel Bangkok Sukhumvit 20. The hotel has also been independently certified by The Environmental Health Consultancy (EHC) as being fully compliant with the group’s new hygiene protocols.

The property had to implement a comprehensive list of elevated standard operating procedures, co-created by Accor, Bureau Veritas and leading medical authorities throughout the world. The purpose of the label is to reinforce confidence and trust in travel, with guests able to seek reassurance that their hotel has implemented additional safety measures to protect their wellbeing.

The label has been achieved through a detailed audit of all processes, based on 16 key fundamentals. An extensive collection of additional operating procedures have been put in place including having an ALLSAFE officer available at the hotel 24 hours a day and ensuring comprehensive hygiene training is implemented for staff across all areas of the hotel.

Benjamin Krieg, cluster general manager of Novotel Bangkok Sukhumvit 20 said: “Our hotel was in a unique situation, having operated and welcomed guests throughout the duration of the pandemic. As a result, we have constantly evolved our operations, ensuring the safety and wellbeing of our guests and team remain our first priority. Receiving the ALLSAFE label is a wonderful acknowledgement of the hard work and dedication shown by our team of ‘Heartists’, to support the confidence of those guests returning to travel.”