In a significant step toward fostering accountability and openness, Atlys, a visa processing platform,  announced the release of its Customer Transparency Report. This initiative offers an in-depth look at the company’s operations, fee structures, and customer support performance.

The report provides a detailed look at several key aspects of Atlys’ operations. It begins with an expenditure breakdown, offering insights into how funds are allocated across marketing, customer support, platform enhancements, and operational costs. The report also includes a comprehensive comparison of government visa fees versus Atlys’ service charges, offering clarity on minor variations due to exchange rates or processing fees. It features customer support metrics, such as real-time data on issue resolution times and assistance during travel emergencies, reflecting Atlys’ commitment to responsive service. A section titled “1-star review and what we’ve fixed” candidly addresses the challenges faced by the company, highlighting customer feedback and the actionable steps taken to improve services.

Additionally, the report includes unfiltered customer success stories, emphasizing Atlys’ role in streamlining visa applications for millions of travellers and reinforcing the company’s dedication to delivering a seamless and transparent experience.

“At Atlys, transparency is more than a value, it’s the foundation of trust,” said Mohak Nahta, Founder & CEO of Atlys. “This report is our way of holding ourselves accountable while empowering travellers with the information they need to make informed decisions. From disclosing how we allocate every rupee to owning up to our mistakes and improving, this initiative reflects our commitment to ethical practices and customer-first solutions. We believe this level of openness will inspire confidence and set a new standard in the travel and technology sector.”

With the launch of the report, Atlys not only aims to enhance traveller confidence but also inspire similar practices among the travel ecosystem, fostering a culture of openness and trust. The full Transparency Report is now live on the Atlys website, along with guides, FAQs, and video resources to help customers understand its operations better.