VIP guests at opening of the Skyview Lounge at Manila’s Ninoy Aquino International Airport’s Terminal 3. L-R: Margaret L Yu, CEO, dnata Philippines, Ricardo C Delgado, chairman of Citadel Holdings Inc, Gen Jose Angel Honrado, general manager Manila International Airport Authority (MIAA), Abdalla Al Zamani, Emirates country manager, Philippines, Eisa Al Samahi, the second secretary and consul at the UAE Embassy and Jose Ricardo Delgado, president of Citadel Holdings Inc

In an effort to enhance its customer experience, dnata recently opened a new lounge at Manila’s Ninoy Aquino International airport (NAIA) and a contact centre in Clark.

dnata first entered the Philippines in 1998, with a team of 80 ground handling services agents to one cargo airline. Today, the company employs more than 300 people between its airport operations and contact centre.

“The Philippines is important to dnata’s growth strategy. There is considerable potential in the region, with its strong commitment to tourism and services,” said Gary Chapman, president, dnata.

This is the first lounge dnata will operate in the international hub and 13^th lounge in eight airports around the globe. While the contact centre currently offers services in English, Mandarin, Spanish and Tagalog. When fully operational, the facility will be able to handle more than 500,000 customer contacts each month.