share
At a ceremony attended by key travel industry executives, Emirates was crowned “Best Airline Worldwide”. It was also named “Airline with the Best First Class”, “Airline with the Best First Class Lounge” and “Best Frequent Flyer Programme”.
Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer, said: “Our customers are at the heart of our brand. In every step of the customer’s journey, we thoroughly and regularly examine the product to achieve a high level of customer care. Providing a truly memorable experience is about continually innovating across our product and offering a personal touch and a warm welcome. Moreover, our Skywards accolade solidifies the programme’s standing as an industry-leading loyalty programme that offers Emirates customers value through exceptional privileges and benefits. We are honoured to be recognised for our efforts by Business Traveller Middle East’s readers.
I would like thank our team and attribute this award to our dedicated staff who are the pillars behind every achievement and award we receive.”
Emirates invests continually in product developments and service enhancements. In the past year, the airline’s on-board enhancements include: newly designed Business Class seats, re-designed amenity kits for First and Business Class passengers, environmentally sustainable blankets and interactive augmented reality amenity kits for Economy Class passengers, and regular updates of its range of onboard toys for young flyers. The airline also continues to lead on the in-flight entertainment front with a broad choice of over 2,600 channels on its ice system.
On the ground, Emirates completed a US$ 11 million makeover of its Business Class Lounge at Concourse B in Dubai International Airport, and expanded its global network of dedicated lounges with the opening of its newest Emirates Lounge in Cape Town International Airport.
