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Airline frequent-flyer programs are a staple for air travel, particularly frequent business travelers, but do they add to the cost of business travel for employers? A new study says, yes. According to the study, frequent-flyer programs are a win-win-lose when it comes to air travel. The airline wins because the programs generate loyal and repeat customers. The points program member wins because of incentives to receive flight upgrades and free plane tickets. But in cases where the employer is shouldering […]
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