Japan Airlines (JAL) and Amadeus have announced the extension of their existing distribution and IT agreement. The contract re-up, will see the two firms deepen their ties, with Amadeus becoming the carriers recommended distribution partner in the Japanese market.

Furthermore,  travel agent partners of the Spanish techsperts will now have enhanced access to JAL’s own content. All of this content will be available for travel sellers to shop, book and service through the Amadeus Travel Platform. As well as being able to use accurate and efficient information sharing with complete visibility of JAL’s inventory.

On the other side, Japanese agents will have access to the Amadeus service levels and support in addition to the company’s repository of global content to sell to their customers.

“We can exceed travellers’ expectations”

“With this new agreement, we’re aiming to differentiate our travel offers based on value rather than just price. We want to make sure that travel agencies have all the information they need to make the right purchasing decisions, and we can exceed travellers’ expectations throughout their journey. We believe that Amadeus provides the best technology for agents to book and retail Japan Airlines’ travel offers and have therefore chosen Amadeus as our recommended partner,” says Yoriyuki Kashiwagi, executive officer, for international passenger sales of Japan Airlines.

“Unique profile”

“We’re committed to supporting JAL’s commercial strategy by empowering travellers with transparency and personalization. In a competitive marketplace, airlines are looking for simple, open, and agile technology that enables them to deliver the travel experiences their customers expect, and that’s what we do best,” says Julia Sattel, president, of Airlines for Amadeus.

“We recognise that Japan has a unique profile of travel agencies, which gives rise to specific requirements and expectations. This is exactly why we have evolved the Amadeus Travel Platform, so that all of our customers can access more content, via multiple channels and devices. Partnering with JAL to become its recommended distribution partner is a testament to our ongoing investment in technology and our extensive global network,” says Decius Valmorbida, president of  Travel Channels at Amadeus.