The RIU Hotels & Resorts chain has launched RIU Protect, a new service for its customers that provides medical assistance to its guests, including any affected by COVID-19 infection during their holidays. This is a unique and differentiating product, designed with insurance support from AXA XL and the guidance of Mercer Marsh Benefits, with which the hotel chain wants to offer extra safety to its customers when they take their holiday trips during this crisis caused by the COVID-19 pandemic.

“In these uncertain times, we want to offer our customers all the safety and peace of mind we can. So, when they make their bookings, they are given the option to cancel or make changes at no charge up to 30 April 2021. Once in the hotel, the operation will be guided by the RIU Post-COVID Manual for the hotel, which includes 17 safety and hygiene protocols. And now, we are also adding this new service to offer them extra safety and peace of mind,” said Luis Riu, CEO of RIU Hotels & Resorts.

The service offered by RIU will cover, among other contingencies, medical attention, surgery, hospitalization and emergency medical transport; it will also cover extensions of hotel stays of up to 14 nights for medical reasons for all guests in the booking, as well as medical repatriation of the guest and return tickets for the other guests in the booking for the same reason.