As people look to travel in the future, Shangri-La Group announced that it is introducing the ‘Shangri-La Cares’ commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide. Health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

Shangri-La Cares reinforces the group’s commitment to caring for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts.

Lim Beng Chee, chief executive officer of Shangri-La Group said: “To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter,” he added.

The group has rolled out a pilot programme at select hotels which have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation. All new procedures and protocols form the cornerstone of an ongoing commitment which will be introduced globally in June 2020 to ensure guests have complete confidence and peace of mind during their stay.