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Sky-High Innovation: Qatar Airways reveals Sama 2.0, world’s first AI digital cabin crew at ATM

Air, Airlines and Aviation, Global, Luxury Travel, Middle East, Qatar, Technology /

Qatar Airways unveiled Sama, their second-generation AI-powered digital human cabin crew, through a mesmerizing holographic display at the Arabian Travel Market (ATM) 2024. Powered by advanced conversational AI, Sama engaged seamlessly with visitors at ATM, effortlessly showcasing her in-depth knowledge of Qatar Airways’ extensive operations. The digital human cabin crew, meticulously designed to offer personalized […]

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Technology Transforming the Travel Industry

Bloggers, Guest Column /

The travel and leisure industry is undergoing a major evolution with personalisation. Travellers’ experiences can now be deeply customisable at every stage, from research and booking to tailoring the main event itself, and interactions after it has taken place. Choices are plentiful on the internet and whether people realise it or not, they want businesses

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NYC start-up keeps customer care real on chat, social and mobile

20 Comments / Consumer, Technology /

Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel service providers. In an era where live tweeting trip delays and posting Instagram photos of maintenance issues have overtaken lodging complaints through a check-in desk or

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