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How to improve hotel guest experiences (post COVID-19)

Weird. Scary. Frustrating. It’s hard to choose just one word to describe 2020. However, if you’re a hotel owner staring at the books, you might just say, “Vacant.” Undoubtedly, the COVID-19 situation has impacted businesses of all types. However, the hotel industry may have weathered the toughest blows. According to research conducted by McKinsey & […]