Plaza Premium Lounge

Travel is changing – and not only because of the pandemic. Tech-savvy jetsetters expect a seamless experience in the palm of their hand. With technology evolving at breakneck speed, the travel industry’s biggest players are leveraging it to improve the customer experience and boost sales in new and exciting ways. We caught with Bora Isbulan, COO of Plaza Premium Group (PPG) – the world’s largest independent airport hospitality company – to learn how digitisation is making travel safer, smoother and more appealing in the Covid-19 era.