The Stay Company, a serviced apartments provider in the East Midlands, has announced its recent investment in digital technology, aimed at revolutionising guest experience and streamlining operational efficiency.

The company, which has a portfolio of over 100 luxury apartments across Derby and Nottinghamshire, offer spacious and flexible accommodation for corporate clients looking for extended stays, as well as leisure travellers to the cities.

Key to this transformative initiative is the introduction of the KeyCafe – an automated key collection system that redefines the check-in and check-out process through smart key exchange. Cloud-based access control offers a 24/7 contactless arrival and departure experience, improving guest satisfaction and reducing operational costs. Enhanced efficiency and transparency are also achieved, thanks to the accompanying app that allows the business to track all keys from a single account.

In addition, the implementation of industry software Duve, has transfigured The Stay Company’s service offering. Tailored specifically for the hospitality and hotel sector, Duve provides a comprehensive system that consolidates all guest details and communication, such as reason of visit, language, interests and travel method. With its built-in location tool, guests can find directions to the property with street view imagery and links to a map, all through the new software.

Through one single, user-friendly interface, Duve allows The Stay Company to segment guest journeys, from the initial enquiry, to booking information, to check out. From personalised online check-in flows, through a tailored guest app, and with an integrated personal messaging feature through channels such as SMS, WhatsApp and emails – Duve is poised to transform guest interactions and simplify operations for The Stay Company.

“Through embracing these innovative technologies, we can elevate our entire guest experience, making a stay with The Stay Company even more seamless, convenient, and enjoyable,” says Sara Boguslawska, Guest Service Manager at The Stay Company. “Our guests deserve the best, and this digital transformation is a testament to our commitment to improving our service offering.”

“Investing in digitalisation isn’t just a choice, but a strategic imperative for The Stay Company. Our mission is to provide a home-from-home experience with our luxury apartments; these new technologies will help us shape the future of hospitality and meet the growing demand for premium, extended stay accommodation in and around the East Midlands,” concludes Dan Wilkinson, Director of The Stay Company.