Booking solutions developer cruisePAL announced that Mexican hospitality firm Grupo Vidanta recently expanded their partnership.

This is in line with the latter’s implementation of cruisePAL CRS technologies for its operations.

Grupo Vidanta’s chief information officer Len Dudis said of this: “We’ve had a great partnership thus far [with cruisePAL] and are excited to continue working together. Their flexibility and adaptability have consistently aligned with our evolving business needs, making cruisePAL the ideal solution for our reservation system expansion.”

By implementing cruisePAL CRS, Grupo Vidanta aims to streamline reservation processes, centralise management, empower remote agents, and integrate seamlessly with existing systems, ensuring a smooth transition and improved operational efficiency.

An innovative solution

As a pioneering solution in the cruise industry, cruisePAL CRS offers unparalleled features and benefits tailored to meet the evolving needs of operators and passengers. 

Grupo Vidanta recognized the value of a single, integrated solution for managing their reservation processes. That said, cruisePAL CRS will be utilised to comprehensively manage Grupo Vidanta’s reservation process, covering everything from bookings and payments to sales invoices and agency account reconciliation.

The user-friendly web-based platform will enable agents to work remotely. Additionally, Grupo Vidanta will also utilise cruisePAL’s API in the creation of B2C and B2B portals.