Iberostar Hotels and Resorts add another layer of security by offering Iberostar Extra Care Insurance, a medical insurance for free!

For every booking done via Iberostar.com and the company’s call centre, the hotel will add a free Iberostar Extra Care Insurance offered through Europ Assistance. This is basic insurance that covers you for any medical problems during your holiday (including COVID-19).

The Iberostar Extra Care Insurance is applied automatically to all bookings made through our website or Contact Centre and covers the following:

• Medical expenses incurred in the event of illness (including COVID-19) or an accident. Limit: up to EUR40,000 for incidents in the hotel.
• Emergency dental costs. Limit: up to EUR300.
• Medical advice service (medical consultation over the phone).
• Medical transportation service for sick or injured individuals.
• Transportation of human remains.
• Extension of the accompanying individual’s stay at the hotel in the event of the hospitalisation of the insured. Limit: up to EUR5,000.
• Relocation of the accompanying individual in situ. Limit: up to EUR20 per day for a maximum of 10 days.
• Emergency transportation to the hospital.
• Expenses incurred during the accompanying individual’s stay at the clinic. Limit: up to EUR100 per day for a maximum of 10 days.
• Extension of stay at the hotel in the event of illness (including quarantine caused by COVID-19) or an accident. Limit: up to EUR300 per day for a maximum of 15 days.
• Relocation of the accompanying individual in the event of hospitalisation of the insured. For hospital stays over 5 days.
• Expenses incurred by the accompanying individual during the stay in the event of hospitalisation. Limit: up to EUR300 per day for a maximum of 15 days.
• Accompanying minors or dependents.
• The return trip of those included in the booking.
• Expenses incurred by the accompanying individual during the transportation of the human remains of the insured. Limit: up to EUR100 per day for a maximum of 10 days.
• Sending a doctor to the hotel.
• Expenses incurred in the event of the interruption of the stay caused by death or hospitalisation of the insured due to COVID-19. Limit: up to EUR500.

The medical insurance takes effect from the moment guests check-in until they check out. These programmes are a part of Iberostar’s How We Care initiative and in line with the Group’s responsible tourism model and circular economy policies to ensure the highest levels of guest and employee safety without reducing quality standards. How we Care is based on four pillars: a safe environment, hygiene standards, innovative experience and social spaces.

Iberostar has properties in the Americas, Europe, and Africa.